solar returns policy

Our solar returns policy – We would like to thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.


All returns must be postmarked within 7 days of the purchase date.  All returned items must be in be in new and unused condition, with all original tags and labels attached

solar returns policy process

To return an item, please email customer service at to advise.  Place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:

The Solar Range

Unit 18 / 19

Dinan Way

Concord Road



Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return.  Please allow at least 14 days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:

The Solar Range

Unit 18 / 19, Dinan Way, Concord Road, Exmouth, EX8 4RS

telephone number  01395 263581